FAQ

Q: Can I Order by the phone?

A: Yes you can! You can call our customer service numbers: 

+2348170880904

+2349060002661

Kindly note that our working hours are from 9:00 am to 5:00 pm ( Nigeria Time ) from Monday to Friday. Except Public Holidays.

Q: Can I Order via What'sapp?

A: Yes you can! Kindly send your request to our customer service numbers;

+2348170880904

+2349060002661

Kindly note that our working hours are from 9:00 am to 5:00 pm ( Nigeria Time ) from Monday to Friday. Except Public Holidays.

We may reply you after 5:00 pm, but there may be delays in replying during our non working hours. 

Q: How long does shipping take?

A: If your order is to be delivered to within Nigeria, it takes only 24 Hours. 

If your order is to be delivered to another country other than Nigeria, shipping takes 4 to 5 business days

Note that Sunday is Off. no shipping process is included on Sundays.

Q: Do you ship on Saturdays?

A: Yes

Q: Do you offer Cash On Delivery worldwide?

A: No. We offer Cash On Delivery within Nigeria Only. 

Q: Which size chart do you follow?

A: We follow Europe sizes.

Q: Do you have a physical shop?

A: Not for the moment. We are only selling online for now and in partnership with other online retailers.

Q: How can I check the status of my order?

A: Once you have completed your order, we would e mail you or text you your tracking number and the website where you can track it. 

However, if your order is to be delivered within Nigeria, you track your order through this website: www.redstarplc.com/tracker

If your order is to be delivered to other countries out of Nigeria, you can track your order through this website: http://www.zenithcarex.com/parceltracking/

Q: How can i cancel my order?

A: Kindly send an e mail to our customer service team at: cs@randivieusa.com or you can reach us by phone or What'sapp on our customer service numbers: 

+2348170880904

+2349060002661

Q: Is it safe to use my credit Card on your website? 

A: Yes. We guarantee that any purchase you make on the randivieusa.com website will be 100% safe. We use Paystack as our payment gateway. Paystack is committed to managing your Personal Information in line with global industry best practices. they protect your Personal Information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration, They also use industry-standard Secure Socket Layer (SSL) encryption technology to safeguard your Personal Information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to our building and files and only granting access to Personal Information to only employees who require it to fulfill their job responsibilities. 

Q: Is it safe to use my Debit Card on your website?

A: Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on hold, meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original hold will be voided.

Q: What are cookies? Do I need to enable cookies on my browser to shop at randivieusa.com?

A:  A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites. You need to enable cookies on your browser to enjoy all the shopping features at randivieusa.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your randivieusa.com account information.

Q: What is our size chart?

A: You can see our size chart by following this link:

https://randivieusa.com/pages/size-chart

Randivie follow Europe Sizes